IN MAY AND JUNE PEOPLE TRUSTED SUCCEEDING AT SOCIALCARE IN EAST AFRICA. THIS AUGUST IT RETURNS.

A 2-Day course for Ksh. 36,125(Exclusive of VAT)
10% discount for early birds and cash payments

WHO IS IT FOR?

  • Customer Experience Manager
  • Branding or Marketing Manager
  • Corporate communications professional
  • Public Relations professional
  • Social Media Consultant
  • An Agency Professional

LEARNING OBJECTIVES

  • Create a firm foundational understanding of Kenyan customers online and their behaviour and motivation with local case studies
  • Become equipped with tools to measure your own organisational and team performance at Social Care during and after the course
  • Learn practical ways to manage your online reputation by dealing with two types of customer complaints: those done on social media, review sites and and public platforms as well as those done through private channels e.g. phone and e-mail

Our upcoming events

Choose a day that best suits you

REGISTER NOW
Fill in your details to reserve your spot.

* We will get back to you with payment details, program outline and any other related info

WHO IS IT FOR?

PRESS






TESTIMONIALS

"Kaigwa was consistently one of our highest rated speakers at our events and brings an engaging approach and insight to participants.”

Matthew Dawes

Director of All Amber (organisers of the Mobile Web Africa conferences)

"Mark Kaigwa is an excellent speaker. He talks on Internet, social media and tends in Africa and Kenya in an amusing and pleasant way."

Dr. Maria Canudo

Assistant Professor in the Journalism and Communication Program at USIU

“Excellent articulation of marketing issues and overall great delivery of work ideas and concepts.”

Herbert Thuo

Chief Marketing Officer at Virtual City Ltd

ABOUT THE FACILITATOR

Mark Kaigwa has been described as a digital pioneer and thought leader in Africa’s digital economy. He leads Nendo, a digital strategy and storytelling firm that helps brands create unforgettable digital experiences for their customers. He is a recognised and decorated speaker with a career and work that has won awards and recognition globally. He was recognised among Forbes Africa's inaugural 30 under 30 best young entrepreneurs list in 2013.

Mr. Kaigwa has given guest lectures and taught at business schools across Europe and North America including: The Graduate School of Business at the University of Cape Town (South Africa), HEC (Paris, France), The University of Westminster (London, UK) and New York University (New York, USA).